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Shipping

We love making you happy so all our orders go out the door as quickly as possible. To make sure we don't disappoint, we're conservative with our estimated delivery times.

For more information on shipping, couriers and international shipping, visit our FAQs here.

Protecting your Parcel with SWAP Protect

When placing your order you may opt in to Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.
Shield
Free Replacement of Damaged lost or Stolen Deliveries*

If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

World
100% Carbon Neutral

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe.

Claims for packages marked 'delivered' must be filed after 3 days and before 30 days from the date the package was marked "delivered". Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

Parcel package protection powered by Swap Protect.